Frequently Asked Questions
Everything you need to know about your new Kaai bag.
What materials are used in Kaai bags?
Our bags are crafted from high-quality Italian leather, treated with a special scratch and water-resistant coating to ensure durability for everyday professional use.
Which laptop sizes can fit inside the bags?
Most of our work bags are designed to fit laptops ranging from 13 to 15.6 inches. Please check the specific dimensions on the product page to ensure a perfect fit for your device.
How long does shipping take?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, with delivery taking 3-5 business days for Europe and 5-7 business days for the rest of the world.
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Do you offer a warranty on your products?
Yes, every Kaai bag comes with a 2-year warranty covering manufacturing defects. This does not include normal wear and tear or damage caused by improper care.
How should I care for my leather bag?
To maintain the finish, simply wipe your bag with a soft, damp cloth. Avoid prolonged exposure to direct sunlight and store it in the provided dust bag when not in use.